Complaints

Exacta Plc Complaint Handling Procedure

1. Glenn Molden, Director of Group Operations, will deal with the complaint initially. Contact can be made in one of three ways:
   
   Email: info@exacta.co.uk (marked for the attention of Glenn Molden)
   Address: Exacta PLC, 2 St Johns Court, Vicars Lane, Chester CH1 1QE
   Phone: +44 (0) 1244 505 700
2. If the initial complaint is verbal it should be followed up in writing to Exacta Plc.
3. Glenn Molden will respond to a written complaint in writing within fourteen days. The complainant will be invited to make further comments.
4. Within twenty eight days of receipt of the complainant’s written complaint or further comments, whichever is the later, Glenn Molden will write to the complainant with the outcome of his investigation into the complaint and will inform the complainant what actions will be taken.