Testimonials

Exacta Plc to date has successfully secured over £170 million in overcharged business rates to a diverse portfolio of clients.

Below is why our clients keep coming back:

BT

“We have worked in partnership with Exacta Plc over the past four years having instructed their auditors to recover historic savings on our business rates. As the BT Group Property portfolio is varied & diverse, we welcomed a central auditor reviewing the different assessments & associated anomalies for each of these property types. Exacta communicated regularly with us throughout the audits and would always seek our written permission in advance of starting any new individual audit trails. Having initially contacted us for a one-off recovery opportunity they had identified I'm pleased to say over the years they have managed to secure significant savings predominantly due to incorrect billing from Authorities whilst also ensuring the remainder of the portfolio was charged correctly.

As such, based on the service provided to date for us, I have no hesitation in recommending Exacta Pic for either a one-off recovery or if you are looking for a partner to successfully manage your historic rates liabilities on an ongoing basis.”

Head of Cumulo, Business Rates & Special Projects
BT

o2

  • Exacta have been retained to audit the entire property portfolio for O2.
  • Audit work so far as uncovered errors resulting in refunds and savings of over £350,000.
  • Exacta’s dynamic approach along with the experience and dedication of the audit team ensures our continued success for O2.

“Exacta have been working on the O2 portfolio for just over six months now and have already recovered total refunds in six figures. These are savings that would have otherwise passed us by…They are helpful, enthusiastic and innovative and I would recommend them.”

Estates Manager
O2 Property

University Hospital Birmingham NHS Trust

We were contacted by Michael at Exacta Plc in March of this year. The Exacta team had identified an apparent error in our business rates charges dating back two years prior. He clearly explained the issue and after we provided a letter of authority, we agreed Exacta could manage the recovery process on our behalf.

Less than two months after they first made contact, a refund cheque arrived for more than the original estimate, and in addition to this, we have made an ongoing saving to the organisation which is extremely helpful. It is unlikely that either the historical error or the ongoing saving would have been identified internally without the Exacta analysts.

I am therefore happy to recommend Exacta to other NHS and private organisations. They delivered what was promised and with very little work required on our behalf.

Acting Deputy Director of Finance
University Hospital Birmingham NHS Trust

TimeOut London

  • During a detailed audit of Time Out’s rates charge, Exacta’s analyst team identified a case where transition was incorrectly applied.
  • The correction was pursued with the Billing authority leading to a refund of over £345,000

“After reading the detailed report, we recognised these errors and amounts would never have been identified via our internal team or our agents and that the only way these would ever have been found was through the unique skills and expertise of the Exacta team.

I would strongly recommend you take their advice and get them to go-ahead. If you fail to instruct Exacta, as I almost did, you will never know if errors were made or not. As they said from the start if they don’t find savings, it doesn’t cost you anything.

I have no hesitation in recommending the services of Exacta to you.”

Group Managing Director
Time Out London

Telehouse Europe

“As senior Financial Controller at Telehouse Europe, I would like to congratulate Exacta PLC on securing a significant windfall for our company of £280,000, representing a refund of business rates. Telehouse Europe would have no hesitation in recommending Exacta’s services. The substantial payment we received means we simply reaped the rewards which resulted from your work.”

Senior Financial Controller
Telehouse Europe

Griffin

“Exacta approached us earlier this year regarding a potential refund available to one of our liquidation cases, Lewis & Clarke Ltd. We were aware of Historical Audit and had already taken steps to instruct another firm to undertake a review of the wider portfolio. After some months from their initial approach we decided to instruct Exacta on a one off basis to look at one particular site. They were able to recover a refund in excess of £100,000 for the case, where others had failed.

All they required was a simple letter of authority to begin their work and nothing more. It has been a pleasure working with Exacta and Griffins looks forward to working with them in the future.”

Partner
Griffins

Goss International Ltd

“When I was contacted by Exacta it was yet another unsolicited call. We have an agent who looks after the property side of things so how could we have paid a £100k too much? I am pleased to say that what I was told on that first phone call proved to be true. So should you get a call from Exacta saying they have identified an amount you can reclaim on your business rates, take them seriously.”

Finance Director
Goss International Ltd

The National Autistic Society

The National Autistic Society was approached by Exacta who advised that their investigations had identified that the charity had overpaid business rates in relation to one property over several years. Review of Exacta’s terms satisfied me that NAS was not exposed to any risk and the proposed fee was fair. Exacta recovered the sum they had indicated without requiring further input from NAS.

I am very happy to recommend Exacta to other Charities who may assume that they have obtained all the available rate relief for their properties as this recovered a sum that we would have otherwise not identified.

Head of Property & Project Management
The National Autistic Society

Mercer Human Resource Consulting Ltd

“I was sceptical at first when Exacta contacted by telephone offering their rates audit service as assumed our existing rating adviser could offer this but a subsequent explanation of the process and the no savings no fee approach meant that I was happy to give Exacta the opportunity. A simple letter of authority and basic rates bill information was all that was required to secure savings for the company that were unbudgeted. I have used Exacta a number of times since and will continue to do so.”

Transactions Manager
Mercer Human Resource Consulting Ltd

Nortel

I was contacted a number of years ago by a Exacta Sales Consultant, with promises that Exacta could recover rate rebates that no other company had been able to do previously for Nortel.

To say that I and our administrators were pleased, would be a great understatement.

Over the last two years, Exacta have realised savings of approximately £1.3 million to Nortel, across 6 differently assessments. Something no other company seem able to compete with.

They are very professional to deal with and I would have no hesitation in very strongly recommending them to any company.

Real Estate Operations Manger – EMEA
Nortel

"Exacta PLC contacted me and advised that our Billing Authority had potentially made an error on our rate demands. A simple Letter of Authority and account number is what was required in order for Exacta Plc to investigate this potential error. As we were reviewing our arrangement with our rating advisor it was important that Exacta's work didn't conflict with our agreement moving forward.

They recovered the monies which I was extremely satisfied with and I would not hesitate to recommend and use Exacta Plc again in the future if a similar historical rates opportunity arises"

Chief Operting Officer 

Money Management (UK) Ltd 

Ted Baker

‘Exacta got in contact regarding some rebates owed to us, the process was easy and simple and the money was recovered in a short space of time.’

Reporting Manager
Ted Baker

Handelsbanken

“Exacta’s contact to discuss their assertion with our rating agents who spoke highly of Exacta’s work and confirmed that this was an area of technical knowledge not usually offered by traditional rating advisors. I decided to give Exacta an opportunity not only because of our rating agent’s endorsement, but also because they could carry out the work with no involvement from me or my team. The risk is also entirely on Exacta as they work on a no win no few basis. I have absolutely no hesitation in wholeheartedly recommending the services of Exacta to you: they are the property taxation experts.”

Head of Office Services
Handelsbanken

EuroClear UK & Ireland Ltd

“Following an initial call from Exacta’s sales team and a detailed explanation of what they do, we agreed to authorise a historical audit, and were assured that all the necessary analytical research would be carried out from Exacta’s offices and would require no meetings in person. I am delighted to say that their in-depth knowledge secured us a significant refund from our billing authority which amounted to an impressive £499,000. Given the success of our audit, we would have no hesitation in recommending Exacta to other potential clients.”

Company Secretary
EuroClear UK & Ireland Ltd

National Museums Scotland

“When Exacta first contacted us regarding a historical rates error, I have to say I was uncertain of their sources as we already have rating agents in place. However, the sales consultant took the time to talk me through the detail and I began to understand how Exacta is entirely different from rating agents in terms of what they do as a business. I was pleasantly surprised with the substantial refund even more so as we are a charity and receive relief. The monies were quickly recovered and I was kept informed throughout the process. I would advise charities, especially in this tough economic climate, to listen to what Exacta have to say if they get in contact.”

Interim Head of Estates
National Museums Scotland

Moto Hospitality Ltd

“Exacta PLC contacted my company by letter, which provided me with information on a historical business rates error with an estimated recovery of just under £400,000. They recovered the monies within an agreed timescale and kept me updated on their progress over this time period, which I was extremely satisfied with. I would recommend Exacta PLC and will definitely be using their services again if a similar historical rates opportunity arises.”

Property Director
Moto Hospitality Ltd

Staley Radford & Co Ltd

“The refund of £3534.52 came as a real surprise especially during the difficult economic climate. We would like to express our sincerest thanks to Exacta for the professional manner and speed in which this whole process was conducted. We were happy to provide Exacta with their agreed fee, which we have to say was the best money spent for a very long time.”

Finance Manager
Staley Radford & Co Ltd

Crawford Management Ltd

“In respect to the historical audit work Exacta carried out for Home Property Ltd, I was delighted to receive a refund of over £16,000, a pleasant surprise. Exacta’s work did not conflict with the work of our current rating agents and the work was swift with the significant savings recovered in a short space of time. We were kept informed during the process with the sales consultant keen to provide answers to any questions to ensure I had all the correct information. I would advise other companies to take Exacta up on their offer if they happen to get in contact and I would be happy to use their services again in the future.”

Director
Property Investments & Developments, Crawford Management Ltd

IRRV

The institute has been carrying out a research project into dealing with local authorities as an ‘ordinary’ ratepayer. Exacta, a leading specialist in rating audits, traditionally offers its services in the private sector and is most likely well-known to your local taxation body.

In the study, over £150,000 of savings were identified which are immediate cashable savings. If reluctance is because of financial integrity, spending departments can be treated as individual ratepayers and directly retain the services of the rating auditor, thus creating a separation of duties and responsibilities.

The institute are pleased to endorse the work undertaken by Exacta PLC and I hope you are able to utilise their services to your advantage.

Chief Executive OBE IRRV (Hons)

Longden Walker & Renney Solicitors

“On behalf of my client, Bramspear Ltd, can I just say how delighted they are with the result that you achieved on their behalf.”

Longden Walker & Renney Solicitors
On behalf of Bramspear Ltd

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